10 min
Welcome to The Delivery Conference 2023
Tom Forbes
Chief Customer Officer, Metapack
40 min
Unveiling upcoming trends for the retail industry in 2023 -Q&
Richard Lim
CEO, Retail Economics
Andrew Norman
General Manager Metapack & ShipEngine
In this session, General Manager of Metapack, Andrew Norman, will discuss with CEO of Retail Economics, Richard Lim, key findings from the latest Ecommerce Delivery Benchmark Report, a collaboration between both companies.
The report analyzes data from 8,000 consumers and 700 merchants across 8 key international markets to uncover how an impending recession will impact spending in several major international markets, as well as the strategies online retailers around the world are employing to maintain resilience.
40 min
Panel - The battle for Survival in 2023 - Q&
Patrick Wall
Founder and ex-CEO, Metapack
Gary Page
General Manager, Customer Delivery and Collection Operations, John Lewis Partnership
Jim Rudall
Chief Revenue Officer, Head of Revenue, EMEA, Shopify
David Stock
VP Marketing, UPS
James Roper
Founder Emeritus, IMRG
We’ve said it before, but perhaps never with greater accuracy: the industry is facing more challenges than ever. From reduced consumer spending, higher operating costs and continued supply chain unpredictability, the battle for survival in ecommerce is fiercer than ever. Add pressure for brands to reduce their impact on the environment, and resonate with an ever-growing consumer conscience, and things start to seem impossible.. But they’re not! In this panel, players from across the ecommerce delivery ecosystem come together to discuss strategies to survive and thrive in 2023, despite the challenges.
30 min
The store: back to the fore
Moderator: Amy Goodberry
Head of Enterprise Sales UK & IE, Metapack
Karen Gibson
Senior Manager, Asda
Who said high street retail was dead? As populations re-emerge in the wake of COVID-19, the physical store is experiencing somewhat of a comeback. And it’s not just because of an increase in customers through the door. After savvy brands learned to leverage physical real estate in non-traditional ways, stores have emerged as multipurpose hubs: part sales channel, part brand experience touchpoint, part fulfillment center. In this session, we hear from experts on how redefining the store has in turn redefined its business.
30 min
The power of post-purchase in preserving margins
Moderator: Emma Clarke
Director, Product Management, Auctane
Stuart Hill
Chief Operating Officer, MATCHESFASHION
Ivo Menting
Global eCommerce Supply Chain Lead, JD eCoffee
Brian Weston
Head of Research and Insight, Institute of Customer Service
Faced with a battle to survive in 2023, ecommerce retailers and brands must preserve margins at all costs. Post-purchase is presenting itself as an unlikely lever to maintain customer loyalty, drive down cost to serve, and encourage new business. Retailers explain their own experience of optimizing delivery, tracking and returns.
30 min
Improving your consumer returns experience
Moderator: Daniel Corbett
Sales Manager NEU, Metapack
Jelle Schoenmaker
VP Product Returns & Managing Director, ReBound
Chris Haighton
Head of Logistics, The Very Group
Rachel Troke
Senior Product Manager, Web and Mobile, New Look
30 min
Technology's future in the final mile
Moderator: Alex Johnston-Smith
Manager, Market Analysis, Metapack
Jonathan Jenssen
CEO, Relay
Matthew Price
General Manager UK & Ireland, Uber Eats
30 min
Micromobility in the city - a more efficient way forward
Clare Jones
Chief Commercial Officer, what3words
30 min
How International Click and Collect is a key online growth driver for retailers
Helen Scurfield
Innovations & Development Director, Asendia UK
As more and more retailers aspire to cross-border e-commerce to grow sales, there is a pressing need to offer an exceptional buying experience, great value, convenience and choice, no matter where in the world customers are. This session will explore the importance of meeting localised needs, and addresses the issue of e-commerce brands wanting to offer Click and Collect overseas, but often not having their own stores in their target countries. Asendia speaker will explore how 3PLs can help with local knowledge, well-established last-mile delivery relationships, and fulfilment networks across different continents.
30 min
Evolution of delivery in the world of eCommerce
Marcus Hurd
Director, Retail Logistics UK, Stuart
A range of new delivery propositions have transformed the last mile across a whole gamut of industries, from e-commerce and mobility, right through to grocery shopping. With eCommerce customers' demands and expectations having evolved in the post-Covid landscape, delivery propositions and delivery experience has had to innovate as well. Understand this evolution by joining our session and discover how the landscape has changed, and is changing, to satisfy the rising demand for quick, efficient and sustainable delivery.
30 min
The modern consumer expects more — here’s how to deliver
Mathias Krieger
Co-founder, HIVED
In an increasingly digital world, modern day consumers are expecting more from retailers and carriers alike. Meeting these expectations, however, is just as much a challenge as it is an opportunity to attract and retain customers. Learn from CEO Mathias Krieger how HIVED is combining efficiency, sustainability and technology to improve delivery standards, empowering retailers to rise to the delivery challenge and succeed in the 21st century.
30 min
Using AI to create a Truly Seamless Online Shopping Experience
Chris Kellner
VP Sales & Partnerships, DigitalGenius
40 min
Keynote: Economical and green ecommerce: what next?
Jack Stratten
Head of Trends, Insider Trends
45 min
Panel: Sustainable ecommerce: no longer a nice to have - Q&
Moderator: Tom Forbes
Chief Commercial Officer, Metapack
Peter Blackburn
International Commercial Director, InPost
Sandra Roling
Head of Transport, The Climate Group
Fabian Warmdt
CEO & Co-Founder, glocally
Consumerism is one of the biggest contributors to waste on our planet, so it makes sense that ecommerce has a massive role to play in reducing its impact on the environment. In this panel we discuss opportunities across the entire supply chain, from greener delivery through to the increasing popularity of ‘re-commerce’.
30 min
Improving the Post Purchase Experience: How engagement using Conversational AI via WhatsApp & Messenger enable customer self serve and instant satisfaction
Ed Hodges
CEO, HelloDone
30 min
Panel: Roadmap for the Future of the Industry
Moderator: Eduardo Guilas
VP Engineering, Auctane
Carolyn Park
Vice President Supply Chain, RS Group plc
Craig Summers
Managing Director UKI, Manhattan Associates
Toby Hay
Managing Director e-commerce Marketing, FedEx Express
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