In this session, General Manager of Metapack, Andrew Norman, will discuss with CEO of Retail Economics, Richard Lim, key findings from the latest Ecommerce Delivery Benchmark Report, a collaboration between both companies.
The report analyzes data from 8,000 consumers and 700 merchants across 8 key international markets to uncover how an impending recession will impact spending in several major international markets, as well as the strategies online retailers around the world are employing to maintain resilience.
We’ve said it before, but perhaps never with greater accuracy: the industry is facing more challenges than ever. From reduced consumer spending, higher operating costs and continued supply chain unpredictability, the battle for survival in ecommerce is fiercer than ever. Add pressure for brands to reduce their impact on the environment, and resonate with an ever-growing consumer conscience, and things start to seem impossible.. But they’re not! In this panel, players from across the ecommerce delivery ecosystem come together to discuss strategies to survive and thrive in 2023, despite the challenges.
Who said high street retail was dead? As populations re-emerge in the wake of COVID-19, the physical store is experiencing somewhat of a comeback. And it’s not just because of an increase in customers through the door. After savvy brands learned to leverage physical real estate in non-traditional ways, stores have emerged as multipurpose hubs: part sales channel, part brand experience touchpoint, part fulfillment center. In this session, we hear from experts on how redefining the store has in turn redefined its business.
Faced with a battle to survive in 2023, ecommerce retailers and brands must preserve margins at all costs. Post-purchase is presenting itself as an unlikely lever to maintain customer loyalty, drive down cost to serve, and encourage new business. Retailers explain their own experience of optimizing delivery, tracking and returns.
As more and more retailers aspire to cross-border e-commerce to grow sales, there is a pressing need to offer an exceptional buying experience, great value, convenience and choice, no matter where in the world customers are. This session will explore the importance of meeting localised needs, and addresses the issue of e-commerce brands wanting to offer Click and Collect overseas, but often not having their own stores in their target countries. Asendia speaker will explore how 3PLs can help with local knowledge, well-established last-mile delivery relationships, and fulfilment networks across different continents.
A range of new delivery propositions have transformed the last mile across a whole gamut of industries, from e-commerce and mobility, right through to grocery shopping. With eCommerce customers' demands and expectations having evolved in the post-Covid landscape, delivery propositions and delivery experience has had to innovate as well. Understand this evolution by joining our session and discover how the landscape has changed, and is changing, to satisfy the rising demand for quick, efficient and sustainable delivery.
In an increasingly digital world, modern day consumers are expecting more from retailers and carriers alike. Meeting these expectations, however, is just as much a challenge as it is an opportunity to attract and retain customers. Learn from CEO Mathias Krieger how HIVED is combining efficiency, sustainability and technology to improve delivery standards, empowering retailers to rise to the delivery challenge and succeed in the 21st century.
Consumerism is one of the biggest contributors to waste on our planet, so it makes sense that ecommerce has a massive role to play in reducing its impact on the environment. In this panel we discuss opportunities across the entire supply chain, from greener delivery through to the increasing popularity of ‘re-commerce’.
Learn more about our latest product releases and gain insights into the future of Ecommerce delivery