As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020.

Download the whitepaper to discover:

1
The Customer – Retailer Experience – What consumers expect from their relationship with chosen retailers
2
Delivering Consumer Choice – What delivery choices consumers prefer
3
Post Purchase Experience – How consumers view the returns process and expectations for tracking orders
4
Omnichannel Retail – How consumers interact with a blend of online and in store/physical locations
5
Cross Border Retail – The profile of an international shopper across different regions

Download the Exec Summary to reveal the key findings from this year’s data and find out more about the core messages from all 5 sections.

Get the complete whitepaper by filling out the form below...

37%

say they'd be unable to shop with a retailer again following a negative experience

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