As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020.

Download the whitepaper to discover:

The Customer – Retailer Experience – What consumers expect from their relationship with chosen retailers
Delivering Consumer Choice – What delivery choices consumers prefer
Post Purchase Experience – How consumers view the returns process and expectations for tracking orders
Omnichannel Retail – How consumers interact with a blend of online and in store/physical locations
Cross Border Retail – The profile of an international shopper across different regions

Download the Exec Summary to reveal the key findings from this year’s data and find out more about the core messages from all 5 sections.

Get the complete whitepaper by filling out the form below...


say they'd be unable to shop with a retailer again following a negative experience


The Post Purchase Experience

2018 State of Ecommerce Delivery - Global Insights

Peak 2020: Capacity Planning Playbook