The balance of omnichannel retail has shifted, most likely forever. Stores need to play a more important role to ensure their long-term existence. But how?
Following the recent release of Metapack research on the future of the store, our panel will discuss some of the key findings, looking at how retailers are re-thinking the role of physical retail. In this live format there will be ample opportunity to ask questions and engage in dialogue with our expert speakers.
Date: Tuesday June 29
Time: 3:00 pm (GMT)/ 4.00 pm (CET)/ 10.00 am (EST)
Metapack Global VP of Product, Duncan Licence
Retail Economics CEO, Richard Lim
Institute of Customer Service CEO, Jo Causon
Gophr Chief Commercial Officer, Patrick Eve
What we'll discuss:
of shoppers said an eCommerce site's returns policy has deterred them from shopping with them