The balance of omnichannel retail has shifted, most likely forever. Stores need to play a more important role to ensure their long-term existence. But how?

Following the recent release of Metapack research on the future of the store, our panel will discuss some of the key findings, looking at how retailers are re-thinking the role of physical retail.

Metapack Global VP of Product, Duncan Licence 
Retail Economics CEO, Richard Lim 
Institute of Customer Service CEO, Jo Causon 
Gophr Chief Commercial Officer, Patrick Eve

Watch to discover:

How retailers are turning their stores into micro-fulfillment centers to meet online demand
Strategies for channeling online demand into stores
The future of omnichannel experience

Discover the future of the store...


of shoppers said an eCommerce site's returns policy has deterred them from shopping with them


The Post Purchase Experience

Global eCommerce Consumer Report – Exec Summary

Peak 2020: Capacity Planning Playbook