The balance of omnichannel retail has shifted, most likely forever. Stores need to play a more important role to ensure their long-term existence. But how?

In this playbook we offer a blueprint for retailers of all sizes to leverage their store real estate for more efficient and cost-effective online fulfillment, and – on the other side of the equation – to channel online demand into stores.

Download the report to discover:

The latest consumer data on omnichannel shopping preferences
How to turn your stores into micro-fulfillment centers, when 86% of consumers will continue shopping more online
Why 52% have made an additional purchase in-store while using Click & Collect – and how to channel online demand into your stores
The importance of omnichannel experience, when 31% say they will shop online and in-store

Discover the future of the store...


of retailers say post-purchase experience is a high priority in 2021


Ecommerce Delivery Benchmark - 2021

The Delivery Options Benchmark 2020

Putting Stores Back to Work