As we have seen in our eCommerce Delivery Benchmark Report 2020, the outbreak of the coronavirus has changed the way people shop. We are witnessing an age where the majority of shopping takes place online, and nearly all order fulfilment is through home delivery.

This is a momentous shift, and it’s shining a bright light on the delivery experience. The all-delivery era has arrived – the only question that remains is how you will adapt your own business to take advantage of it?

Join Metapack’s Chief Revenue Officer, Bruce Fair, and Accenture’s Global Managing Director - Post and Parcel, Brody Buhler, as they discuss:

What retail peak season will look like in 2020 when online orders already grew 60% between March and June
Why 37% of shoppers wouldn’t return following a bad delivery experience – and how to avoid this happening to you
How to convert in an environment where 46% have been put off by a company’s return policy
The practical steps leading retailers are taking now to win in the all-delivery era

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of shoppers said an eCommerce site's returns policy has deterred them from shopping with them


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